It?s not just about selling a product; it?s about making a connection
First published in?jobpostings magazine
careers. education. ideas. all of it.
Image courtesy of JobPostings.ca
What separates an iPad from other tablets? Are laptops still cool? What the heck is a Wii U? Exactly how smart?is?your smartphone? You may know some of the answers, and Google might be a good starting point for the others, but believe it or not, there?s a better way to get the information you need.
In a time where texting is valued above in-person communication, stores like The Source thrive on their ability to deliver excellent customer service. So what?s the secret? How does The Source continue to do so well when customers can just as easily shop from their couch?
The answer becomes obvious as soon as you begin talking with one of their Associates. The Source works with those who simply love the idea of interacting with, and building rapport with, customers. For them, it?s not just about selling a product. It?s about making a connection.
// ]]>
Jonathan Davis, a Store Manager in Dartmouth, N.S., loves learning what makes people tick with technology. After working 10 years in the customer service industry, Davis says that face-to-face interaction is one of the most enjoyable aspects of his job.
?You get to meet a bunch of different individuals, and develop a personal [understanding] with them. For instance, I had a great couple this morning who love tablets, and we looked at a bunch of them. They?ve bought about three or four different tablets from us now,? Davis says. ?Just to get to know them by name, it makes [the job] more enjoyable.
Korena O?Shell is another example of someone who thrives on getting to know her customers. ?I love it. Just to be able to socialize with them and get to know them, to share happiness with them, and to make them smile. I really am a big people person, even when I don?t feel like it,? says O?Shell, a Store Manager in Chelmsford, ON. ?Somehow they still bring out the good in me.?
One of the many benefits of loving your job is that you always have the continual drive for improvement. And you definitely can?t spend years as a passionate salesperson without picking up a few tips and tricks along the way. O?Shell, for her part, likes to create an environment in her store that is so comfortable, you?d swear you never even left your house.
Source: http://www.arbitragemagazine.com/general/art-customer-service/
saints bounty program toulouse france ny jets ny jets the situation tim tebow jets katy perry part of me video
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.